Troubleshooting

Can't log in / "Invalid credentials" error

Try these solutions in order:

1. Double-check your email and password (passwords are case-sensitive)
2. Try copying and pasting your password to avoid typos
3. Clear your browser cache and cookies
4. Try a different browser or incognito/private mode
5. Reset your password

Forgot password / Reset link not working

If you're having trouble resetting your password:

• Check your spam/junk folder for the reset email
• Make sure you're using the same email you signed up with
• Reset links expire after 1 hour - request a new one if needed
• Try clicking the link instead of copying/pasting it

"Account not found" error

This means there's no account with that email. Try:

• Double-check the email address (check for typos)
• Try the email you use for work if different from personal
• Sign up for a new account

Subscribed but can't see the app

Try these steps:

1. Refresh your dashboard page (F5 or Cmd+R)
2. Log out and log back in
3. Check that payment was successful in Billing & Usage
4. Wait 2-3 minutes and refresh (payment processing can take a moment)
5. Clear your browser cache and cookies

If the issue persists after 5 minutes, contact support.

App shows "Access Denied" or "Subscription Required"

This can happen if:

• Your subscription expired or was canceled
• Payment failed (check email for payment notifications)
• You're logged in with a different account than the one with the subscription

Check Dashboard → Billing & Usage to verify subscription status.

App loads slowly or times out

Try these solutions:

• Check your internet connection
• Close unnecessary browser tabs
• Disable browser extensions temporarily
• Try a different browser
• Wait and try again in a few minutes (could be temporary server load)

Payment declined / Card not accepted

Common reasons and fixes:

• Insufficient funds: Check your account balance
• Expired card: Update to a current card
• Incorrect details: Double-check card number, expiry, CVV
• Bank block: Contact your bank to authorize the payment
• International card: Enable international transactions

Checkout page not loading

Try these steps:

1. Disable ad blockers or privacy extensions
2. Allow cookies from stripe.com (our payment processor)
3. Try a different browser or incognito mode
4. Check your internet connection

Charged but no access / Double charged

Don't worry - this is rare but fixable:

1. Wait 5-10 minutes for the payment to process
2. Check your email for a confirmation from Stripe
3. Refresh your dashboard and check Billing & Usage
4. If still not resolved, contact support with your transaction details

Screen zooms in when typing (iOS)

This is a known iOS behavior. Solutions:

• Use Safari browser instead of Chrome on iOS
• Update to the latest iOS version
• After typing, tap outside the field to zoom back out

App layout broken on mobile

Try these fixes:

• Rotate your device to landscape and back to portrait
• Close and reopen your browser
• Clear browser cache
• Update your browser to the latest version

Want an app-like experience?

You can add our platform to your home screen:

Reached usage limit

When you hit your limit, you have two options:

• Upgrade your plan: Go to Billing & Usage → Manage Subscription and upgrade
• Wait for reset: Limits reset at the start of each billing period

Usage not updating

Usage statistics may take a few minutes to update. Try:

• Refresh the page
• Wait 5-10 minutes for processing
• Clear your browser cache

How to export my data

You have the right to export all your data:

1. Go to Dashboard → Settings → Privacy & Data
2. Click "Request Data Export"
3. You'll receive a JSON file with all your data via email within 48 hours

How to delete my account

Account deletion is permanent and cannot be undone:

1. Cancel all active subscriptions first
2. Go to Dashboard → Settings → Privacy & Data
3. Click "Request Account Deletion"
4. Confirm by entering your password
5. Your account and all data will be deleted within 30 days